Although getting a games box filled with poo is definitely shocking (and even seems unbelievable), TikTok commenters were mostly unsurprised that Britaney’s GWL experience was subpar. The top comment said, “I’ve NEVER heard of a good review for the Great Wolf Lodge.”

Another wrote, “I just saw a vid about bedbugs there,” which is a more common thing that can happen at hotels. Someone else said, “This is the 3rd video I’ve seen about GWL. When we went to the one in TC the whole kitchen caught on fire and we had to leave. No refund whatsoever.”

People have had even more poor experiences at the GWL. “My family went once when I was a kid and my mom got a wart on her foot. We never went back,” someone else wrote. That might not have been caused by the GWL, but it seems like Britaney’s experience may be a warning for others to heed.

A representative for the Great Wolf Lodge said in a statement to Distractify: "We take the health and safety of our guests very seriously and we investigated these allegations when raised several weeks ago."

"While we were unable to fully determine the validity of the claim, we reviewed our process and implemented additional quality controls out of an abundance of caution. In the spirit of hospitality, we covered the cost of the family’s two-night stay and also offered to provide a future complimentary stay at our resort."

The Great Wolf Lodge may not be as “great” as it appears, considering the fact that many commenters shared their own negative experiences.

Distractify has reached out to Britaney Kay for comment.