The process of getting your money back is straightforward, but there are criteria that must be met for you to be eligible for the refund. You must request the return within fourteen days of making your purchase.

Also, if you accrued heavy playtime in the game they won't give you your money back. The logic there is that Microsoft doesn't want people purchasing and playing through games in under two weeks just so they can return them and basically renting games for free.

There are exceptions to the fourteen-day rule, but those exceptions are only valid if your issues with the game are with the warranty or the license agreement. Even then, they won't let you get a refund if you've made copies of the game you're refunding.

In order to make a request, head to your Microsoft account and navigate your way to their support page. From there, click on "Gaming" and it will bring up your Xbox account. Select "Subscriptions and Billing" and there will be a list of drop-down menus.

Under the "Most Popular," you'll find "How to make an Xbox digital product refund request." On that page is the button "request a refund" which will present you with a list of your recent purchases eligible for a refund. Select the product for the refund and you'll start filling out your request. Not all requests guarantee a refund and each is determined on a case-by-case basis, but if you meet the above criteria, the refund is likely.